• If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

    Stephen R. Covey (1994). “Daily Reflections for Highly Effective People: Living THE SEVEN HABITS OF HIGHLY SUCCESSFUL PEOPLE Every Day”, p.63, Simon and Schuster