Yesterday's home runs don't win today's games.
Put yourself in your customer's place.
A business that makes nothing but money is a poor business.
If you think you can't, you're right.
Someone is sitting in the shade today because someone planted a tree a long time ago.
Risk comes from not knowing what you're doing.
A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had - everyday I'm learning something new.
The secret of business is to know something that nobody else knows.
The complaining customer represents a huge opportunity for more business.
Everyone has an idea, but it's really about executing the idea and attracting other people to help you with the idea.
The winners in life think constantly in terms of I can, I will, and I am.
There are no traffic jams along the extra mile.
High expectations are the key to everything.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Make every detail perfect and limit the number of details to perfect.
If it really was a no-brainer to make it on your own in business there'd be millions of no-brained, harebrained, and otherwise dubiously brained individuals quitting their day jobs and hanging out their own shingles. Nobody would be left to round out the workforce and execute the business plan.
An entrepreneur tends to bite off a little more than he can chew hoping he'll quickly learn how to chew it.
I had to make my own living and my own opportunity. But I made it! Don't sit down and wait for the opportunities to come. Get up and make them.
The winners in life think constantly in terms of I can, I will, and I am. Losers, on the other hand, concentrate their waking thoughts on what they should have or would have done, or what they can't do.
Keep away from people who try to belittle your ambition.
Customer satisfaction is worthless. Customer loyalty is priceless.
If I had asked people what they wanted, they would have said faster horses.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
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