Take action every day - some small dose at a time.
Great salespeople are relationship builders who provide value and help their customers win.
Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
You don't earn loyalty in a day. You earn loyalty day-by-day.
Quality performance starts with a positive attitude.
Failure is not about insecurity. It's about lack of execution.
Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
Don't dwell on the problem; concentrate on the solution.
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
The key is not to call the decision maker. The key is to have the decision maker call you.
Memorable customer service can only take place in a human-to-human situation.
Invest time, don't spend it.
A person who seems to have all of the answers, usually isn't listening.
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
People don't like to be sold, but they love to buy!
You can't be a winner if you're a whiner...wiener.
Most people will not do the hard work it takes to make success easy. Don't be like most people.
Customer satisfaction is worthless. Customer loyalty is priceless.
Value the relationship more than making your quota.
Good things come to those who have patience and take consistent, persistent actions toward what they want.
Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.
Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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