Failure is not about insecurity. It's about lack of execution.
Friendly makes sales - and friendly generates repeat business.
You don't earn loyalty in a day. You earn loyalty day-by-day.
Customer satisfaction is worthless. Customer loyalty is priceless.
Change is not a four letter word...but often your reaction to it is!
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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