If you want your people to be responsible, be responsive to their needs.
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
The greatest leaders mobilize others by coalescing people around a shared vision.
If becoming a high performing organization is the destination, leadership is the engine.
Positive thinkers get positive results because they are not afraid of problems.
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
Whether you like it or not, you will leave a leadership legacy.
Leadership is anytime you seek to influence the thinking, behavior, or development of others.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
Customer service should not be a department, customer service is everyone's job.
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.
Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.
The first principle of ethical power is Purpose... It is the picture you have of yourself - the kind of person you want to be or the kind of life you want to lead.
The cure for too much to do is solitude and silence.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
Catch people in the act of doing something right.
Don't quack like a duck, soar like an eagle.
Your game is only as good as your practice.
Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
No one can make you serve customers well. That's because great service is a choice.
Do your best to succeed and push the limits without violating them.
People with humility don't think less of themselves, they just think of themselves less.
Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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