The only way to go further than you've been is to take an extra step.
Make your upper limit, no limit.
No one ever delighted a customer by being 'good enough'.
Preparation is good, but customers need results.
Employees are the key to your success with customers. Treat them well!
Words not kept break more than a promise.
Always do what you can do instead of worrying about what you can't.
Every service problem is as an opportunity to show you care.
Are you moving forward, or just moving?
A scattered effort is a poor effort.
Only a well-oiled machine runs smoothly.
Life is not a solitary activity. Live well by living for others.
What you want to be defines what you become.
Never rest on past success. Create something better.
Challenge your own status quo - before someone else does.
Reaching out takes nothing more than a smile.
Silent customers can be deadly. Encourage them to complain.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
The right measure is not how many customers you've got, but how closely you hold them.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Plans turn promises into results and dreams into realities.
Be confident enough to encourage confidence in others.
When something needs to be improved, take your medicine - fix it.
Meeting expectations is good. Exceeding expectations is better.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
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