The only way to go further than you've been is to take an extra step.
Make your upper limit, no limit.
Preparation is good, but customers need results.
No one ever delighted a customer by being 'good enough'.
Reaching out takes nothing more than a smile.
Silent customers can be deadly. Encourage them to complain.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
The right measure is not how many customers you've got, but how closely you hold them.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Plans turn promises into results and dreams into realities.
Be confident enough to encourage confidence in others.
When something needs to be improved, take your medicine - fix it.
Meeting expectations is good. Exceeding expectations is better.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
If your customers have to ask you for it, you haven't been thinking far enough ahead.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Let your imagination soar. What you can do for customers is more than you see today.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
If you were a customer, would you come back to buy your products or services?
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Crossing barriers can be as simple as a smile.
If they're going to remember the problem, make sure they remember it fondly.
The first step to delighting your customers is being there when they need you.
Are people being the least you expect of them, or the best they expect themselves to be?
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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