Even a tiny step is one step closer to where you are going.
Exceeding expectations is where satisfaction ends and loyalty begins.
Enthusiastic service providers create enthusiastic customers.
You cannot change what has already happened. You can always change the way you respond.
Quality is more than a promise, it's genuine performance.
First be effective and then be efficient.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Employees are the key to your success with customers. Treat them well!
Never rest on past success. Create something better.
The starting point is always now. The end is up to you.
Challenge your own status quo - before someone else does.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Service is taking action to create value for someone else.
Give your customers what they want today, and help them see tomorrow.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Are you moving forward, or just moving?
Do what's right and you'll never go wrong.
Instead of just asking 'How did I do?' ask 'How can I do more?'
You can't always hire great service providers, but you can create them.
Don't wait. Tomorrow may be too late to do the things you can today.
When the customer makes contact, he does not want a quote. He wants a commitment.
What matters more? What you said you'd do, what you hoped to do, or what you did?
If your customers are demanding, be thankful.
The first step to delighting your customers is being there when they need you.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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