Even a tiny step is one step closer to where you are going.
Exceeding expectations is where satisfaction ends and loyalty begins.
Giving great service requires the right people and the right service tools.
Everything ordinary has the potential to be extraordinary.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
If you want to be the best, find the best in others.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Quality is more than a promise, it's genuine performance.
First be effective and then be efficient.
Employees are the key to your success with customers. Treat them well!
You cannot change what has already happened. You can always change the way you respond.
Challenge your own status quo - before someone else does.
Service is taking action to create value for someone else.
Enthusiastic service providers create enthusiastic customers.
Money has a fixed value. People can have unlimited value.
Instead of just asking 'How did I do?' ask 'How can I do more?'
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
The starting point is always now. The end is up to you.
When the customer makes contact, he does not want a quote. He wants a commitment.
Never rest on past success. Create something better.
Are you moving forward, or just moving?
What matters more? What you said you'd do, what you hoped to do, or what you did?
Give your customers what they want today, and help them see tomorrow.
You can't always hire great service providers, but you can create them.
If your customers are demanding, be thankful.
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