Even a tiny step is one step closer to where you are going.
Every service problem is as an opportunity to show you care.
You can't stop change. Don't let it stop you.
Compromise in your arguments, not in your expectations.
Focus not on who you are, but on what you can do for others.
Exceeding expectations is where satisfaction ends and loyalty begins.
Giving great service requires the right people and the right service tools.
Service is taking action to create value for someone else.
Quality is more than a promise, it's genuine performance.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Everything ordinary has the potential to be extraordinary.
What you did in the past is how you got to today. What you do today is how you will get to the future.
You cannot change what has already happened. You can always change the way you respond.
Service is the ultimate edge. Keep it sharp.
Challenge your own status quo - before someone else does.
First be effective and then be efficient.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Employees are the key to your success with customers. Treat them well!
Instead of just asking 'How did I do?' ask 'How can I do more?'
Never rest on past success. Create something better.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Enthusiastic service providers create enthusiastic customers.
How much good can you do today? How much love can you give? How much care and kind attention?
When the customer makes contact, he does not want a quote. He wants a commitment.
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