Even a tiny step is one step closer to where you are going.
Focus not on who you are, but on what you can do for others.
Every service problem is as an opportunity to show you care.
Exceeding expectations is where satisfaction ends and loyalty begins.
Giving great service requires the right people and the right service tools.
Service is taking action to create value for someone else.
You can't stop change. Don't let it stop you.
Quality is more than a promise, it's genuine performance.
Everything ordinary has the potential to be extraordinary.
Compromise in your arguments, not in your expectations.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
What you did in the past is how you got to today. What you do today is how you will get to the future.
You cannot change what has already happened. You can always change the way you respond.
Employees are the key to your success with customers. Treat them well!
First be effective and then be efficient.
Challenge your own status quo - before someone else does.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Service is the ultimate edge. Keep it sharp.
Never rest on past success. Create something better.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Enthusiastic service providers create enthusiastic customers.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
When the customer makes contact, he does not want a quote. He wants a commitment.
Are you moving forward, or just moving?
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