Even a tiny step is one step closer to where you are going.
Exceeding expectations is where satisfaction ends and loyalty begins.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Quality is more than a promise, it's genuine performance.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Challenge your own status quo - before someone else does.
Money has a fixed value. People can have unlimited value.
Employees are the key to your success with customers. Treat them well!
You cannot change what has already happened. You can always change the way you respond.
First be effective and then be efficient.
Service is taking action to create value for someone else.
Enthusiastic service providers create enthusiastic customers.
Instead of just asking 'How did I do?' ask 'How can I do more?'
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
The starting point is always now. The end is up to you.
Never rest on past success. Create something better.
Do what's right and you'll never go wrong.
Are you moving forward, or just moving?
You can't always hire great service providers, but you can create them.
Give your customers what they want today, and help them see tomorrow.
When the customer makes contact, he does not want a quote. He wants a commitment.
What matters more? What you said you'd do, what you hoped to do, or what you did?
If your customers are demanding, be thankful.
Don't wait. Tomorrow may be too late to do the things you can today.
The first step to delighting your customers is being there when they need you.
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