Exceeding expectations is where satisfaction ends and loyalty begins.
Even a tiny step is one step closer to where you are going.
Focus not on who you are, but on what you can do for others.
Service is taking action to create value for someone else.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Quality is more than a promise, it's genuine performance.
You can't stop change. Don't let it stop you.
Every service problem is as an opportunity to show you care.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Everything ordinary has the potential to be extraordinary.
Giving great service requires the right people and the right service tools.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
First be effective and then be efficient.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Make your service systems so strong that everyone looks like a genius.
You cannot change what has already happened. You can always change the way you respond.
Employees are the key to your success with customers. Treat them well!
Challenge your own status quo - before someone else does.
Instead of just asking 'How did I do?' ask 'How can I do more?'
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Never rest on past success. Create something better.
Compromise in your arguments, not in your expectations.
Be the exception to the rule. It's the surest way to become exceptional.
Enthusiastic service providers create enthusiastic customers.
Service is the ultimate edge. Keep it sharp.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends
or simply:
