If you want to interest people, make them think. If you want to inspire people, make them feel.
Say it with words. Show it with action.
A great leader makes what is visible in their mind, visible to all.
Intelligence is useful. Energy is valuable. Integrity is essential.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Life is not a solitary activity. Live well by living for others.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Be the exception to the rule. It's the surest way to become exceptional.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Procrastination is the beginning of poor performance.
Crossing barriers can be as simple as a smile.
If you turn your back on a customer, you turn your back on success.
Your promise means more than the words you use to give it.
If they're going to remember the problem, make sure they remember it fondly.
Your profits reflect the success of your customers.
When only a little can be done, doing it becomes the greatest you can do.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Plans turn promises into results and dreams into realities.
If you only give back what you get from other people, you're not giving as much as you can.
When something needs to be improved, take your medicine - fix it.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
When a customer asks what no one else has ever asked, pay close attention.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Let today's strong performance be your starting point for tomorrow.
Constant acts of goodness are worth far more than rare acts of greatness.
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