If you were a customer, would you come back to buy your products or services?
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Developing great employees attracts great customers.
Industry jargon may not be a language your customer understands.
Service skills are the foundation for your success.
Only a well-oiled machine runs smoothly.
What you want to be defines what you become.
Good customers want good quality service. Great customers want it even more.
Life is not a solitary activity. Live well by living for others.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
When something needs to be improved, take your medicine - fix it.
Crossing barriers can be as simple as a smile.
If you turn your back on a customer, you turn your back on success.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
When a customer asks what no one else has ever asked, pay close attention.
Let today's strong performance be your starting point for tomorrow.
Your promise means more than the words you use to give it.
When only a little can be done, doing it becomes the greatest you can do.
Don't let doing enough be good enough.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Silent customers can be deadly. Encourage them to complain.
Plans turn promises into results and dreams into realities.
Always aim for 100 percent and you'll always know where to improve.
Constant acts of goodness are worth far more than rare acts of greatness.
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