Without commitment, no price will be low enough. With commitment, no price will be too high.
When you see the need, take the action.
The bottom line is a by-product of taking care of your main product - your customers.
Always trust people and they may let you down. Always distrust people and you have let them down.
The shelter of excuses has a leaky roof.
Tend your own garden: savor the blossoms, trim the weeds.
If you're always doing what you've always done, you'll never see (or become) what you could be!
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
The only way to go further than you've been is to take an extra step.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Are you doing only what you must or doing all you can?
Are people being the least you expect of them, or the best they expect themselves to be?
Preparation is good, but customers need results.
Make your upper limit, no limit.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
A scattered effort is a poor effort.
If you wait until you have to change, you may have waited too long.
No one ever delighted a customer by being 'good enough'.
Vision with action makes a powerful reality.
Enjoy your work so that others may enjoy the results.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Your approval gives others the confidence to serve, to learn, to try.
You are as important as you make others feel.
Selfless acts are a source of profound meaning for your self and your life.
Always do what you can do instead of worrying about what you can't.
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