If you're always doing what you've always done, you'll never see (or become) what you could be!
The only way to go further than you've been is to take an extra step.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
No one ever delighted a customer by being 'good enough'.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
If you wait until you have to change, you may have waited too long.
When you see the need, take the action.
You do more for yourself when you forget yourself.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Making an honest mistake is acceptable. Failing to fix it is not.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Always do what you can do instead of worrying about what you can't.
Preparation clears a pathway for success.
What does your product really mean to the people who buy it?
Things that are obvious don't need to be talked about. Things that are missing, do.
When your staff are 'information-rich', their information can make you rich!
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Selfless acts are a source of profound meaning for your self and your life.
Vision with action makes a powerful reality.
You are as important as you make others feel.
Enjoy your work so that others may enjoy the results.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Your approval gives others the confidence to serve, to learn, to try.
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