Reaching out takes nothing more than a smile.
The right measure is not how many customers you've got, but how closely you hold them.
If you only give back what you get from other people, you're not giving as much as you can.
If they're going to remember the problem, make sure they remember it fondly.
If you haven't given them your trust, you haven't given them enough.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
The true measure of what you put in, is what's received on the other end.
The cutting edge of service is always being honed and polished.
Let your imagination soar. What you can do for customers is more than you see today.
The most valuable person is the one who cherishes the value in others.
Q: When you are already in the lead, how do you to stay ahead?
Be the mirror in which people admire their true potential.
Create a compelling service vision. When people want to, they will.
Without commitment, no price will be low enough. With commitment, no price will be too high.
The bottom line is a by-product of taking care of your main product - your customers.
Preparation is good, but customers need results.
Make your upper limit, no limit.
A scattered effort is a poor effort.
Are people being the least you expect of them, or the best they expect themselves to be?
Are you doing only what you must or doing all you can?
Always trust people and they may let you down. Always distrust people and you have let them down.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Tend your own garden: savor the blossoms, trim the weeds.
The shelter of excuses has a leaky roof.
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