Reaching out takes nothing more than a smile.
If they're going to remember the problem, make sure they remember it fondly.
If you haven't given them your trust, you haven't given them enough.
The right measure is not how many customers you've got, but how closely you hold them.
If you only give back what you get from other people, you're not giving as much as you can.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
The cutting edge of service is always being honed and polished.
The most valuable person is the one who cherishes the value in others.
The true measure of what you put in, is what's received on the other end.
Let your imagination soar. What you can do for customers is more than you see today.
Q: When you are already in the lead, how do you to stay ahead?
Be the mirror in which people admire their true potential.
Create a compelling service vision. When people want to, they will.
To see like a customer, be like a customer.
When your staff are 'information-rich', their information can make you rich!
Making an honest mistake is acceptable. Failing to fix it is not.
Things that are obvious don't need to be talked about. Things that are missing, do.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
You do more for yourself when you forget yourself.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
What does your product really mean to the people who buy it?
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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