Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Customer service is not a department, it's everyone's job.
If we don't take care of our customers, someone else will.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Customer service shouldn't just be A department, it should be the entire company.
The longer you wait, the harder it is to provide outstanding customer service.
Your most unhappy customers are your greatest source of learning.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
For individuals, character is destiny. For organizations, culture is destiny.
Service is what life is all about.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Are you moving forward, or just moving?
First be effective and then be efficient.
Reaching out takes nothing more than a smile.
Make your upper limit, no limit.
A scattered effort is a poor effort.
Be confident enough to encourage confidence in others.
Focus not on who you are, but on what you can do for others.
Only a well-oiled machine runs smoothly.
When something needs to be improved, take your medicine - fix it.
Employees are the key to your success with customers. Treat them well!
Developing great employees attracts great customers.
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