Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Customer service is not a department, it's everyone's job.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.
Service is what life is all about.
For individuals, character is destiny. For organizations, culture is destiny.
Customer service shouldn't just be A department, it should be the entire company.
If we don't take care of our customers, someone else will.
I don't want to do business with those who don't make a profit, because they can't give the best service.
The longer you wait, the harder it is to provide outstanding customer service.
Your most unhappy customers are your greatest source of learning.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Be confident enough to encourage confidence in others.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Employees are the key to your success with customers. Treat them well!
Challenge your own status quo - before someone else does.
If you want to be the best, find the best in others.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Words not kept break more than a promise.
If you're always doing what you've always done, you'll never see (or become) what you could be!
Every service problem is as an opportunity to show you care.
Are you moving forward, or just moving?
If they're going to remember the problem, make sure they remember it fondly.
A scattered effort is a poor effort.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends