Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
If we don't take care of our customers, someone else will.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Customer service is not a department, it's everyone's job.
The longer you wait, the harder it is to provide outstanding customer service.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Your most unhappy customers are your greatest source of learning.
Customer service shouldn't just be A department, it should be the entire company.
For individuals, character is destiny. For organizations, culture is destiny.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
If you haven't given them your trust, you haven't given them enough.
Always trust people and they may let you down. Always distrust people and you have let them down.
Are you moving forward, or just moving?
Only a well-oiled machine runs smoothly.
The starting point is always now. The end is up to you.
When something needs to be improved, take your medicine - fix it.
Always be kind in your heart, spirit and mind.
When a customer asks what no one else has ever asked, pay close attention.
The bottom line is a by-product of taking care of your main product - your customers.
Say it with words. Show it with action.
Be the mirror in which people admire their true potential.
Constant acts of goodness are worth far more than rare acts of greatness.
Always do what you can do instead of worrying about what you can't.
The right measure is not how many customers you've got, but how closely you hold them.
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