Service Culture Quotes - Page 4

• If you want to interest people, make them think. If you want to inspire people, make them feel.

  Ron Kaufman

  Thinking, People, Inspire

  4 Copy quote

• Are you doing only what you must or doing all you can?

  Ron Kaufman

  Culture

  4 Copy quote

• Always trust people and they may let you down. Always distrust people and you have let them down.

  Ron Kaufman

  People, May, Distrust

  4 Copy quote

• I'm not a driven businessman, but a driven artist. I never think about money. Beautiful things make money.

  Lord Acton

  Beautiful, Funny Inspirational, Business

  13 Copy quote

• Trust is the lubrication that makes it possible for organizations to work.

  Warren G. Bennis

  Trust, Organization, Ethics

  Warren G. Bennis, Burt Nanus (2003). “Leaders: the strategies for taking charge”

  17 Copy quote

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• A professional is someone who can do his best work when he doesn't feel like it.

  Alistair Cooke

  Inspirational, Motivational, Positive

  Alistair Cooke (2012). “Reporting America”, p.14, The Overlook Press

  80 Copy quote

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• Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.

  David Ogilvy

  Business, Top Management, People

  17 Copy quote

• If the rate of change on the outside exceeds the rate of change on the inside, the end is near.

  Jack Welch

  Change, Leadership, Ends

  72 Copy quote

• Once a new technology rolls over you, if you're not part of the steamroller, you're part of the road.

  Stewart Brand

  Technology, Over You, Getting Over You

  The Media Lab: Inventing the Future at MIT ch. 1 (1987)

  20 Copy quote

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• May I never get too busy in my own affairs that I fail to respond to the needs of others with kindness and compassion.

  Thomas Jefferson

  Kindness, Helping Others, Compassion

  59 Copy quote

• Keep doing good deeds long enough, and you'll probably turn out a good man in spite of yourself.

  Louis Auchincloss

  Kindness, Men, Long

  Louis Auchincloss (2002). “The Rector of Justin”, p.333, Houghton Mifflin Harcourt

  47 Copy quote

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• It is easier to do a job right than to explain why you didn't.

  Martin Van Buren

  Jobs, Business, Presidential

  138 Copy quote

• Set your expectations high; find men and women whose integrity and values you respect; get their agreement on a course of action; and give them your ultimate trust.

  John F. Akers

  Trust, Respect, Integrity

  10 Copy quote

• The only way to know how customers see your business is to look at it through their eyes

  Daniel R. Scoggin

  Inspiration, Eye, Looks

  6 Copy quote

• Everything can be improved.

  Clarence W. Barron

  Business, Quality

  47 Copy quote

• Nothing strengthens the judgment and quickens the conscience like individual responsibility.

  Elizabeth Cady Stanton

  Inspirational, Responsibility, Judging

  Speech before Senate Judiciary Committee, 18 Jan. 1892

  44 Copy quote

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• We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.

  Jack Welch

  Ideas, Intellectual, Together

  9 Copy quote

• Customer complaints are the schoolbooks from which we learn.

  Lou Gerstner

  Inspirational Customer Service, Inspirational Service, Complaints

  12 Copy quote

• I use nothing but the best ingredients. My cookies are always baked fresh. I price cookies so that you cannot make them at home for any less. And I still give cookies away.

  Debbi Fields

  Home, Air, Giving

  10 Copy quote

• After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.

  Konosuke Matsushita

  Important, Customers, Permanent

  77 Copy quote

• The most effective way to achieve right relations with any living thing is to look for the best in it, and then help that best into the fullest expression.

  J. Boone

  Attitude, Expression, Looks

  47 Copy quote

• Reason alone is insufficient to make us enthusiastic in any matter.

  Francois de La Rochefoucauld

  Enthusiasm, Matter, Reason

  9 Copy quote

• Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.

  Bill Vaughan

  Real, Wish, Looks

  7 Copy quote

• Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

  Ron Kaufman

  Team, Writing, Voice

  4 Copy quote

• There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

  Ron Kaufman

  Two, Way, Weakness

  4 Copy quote