Thousands of candles can be lighted from a single candle. Happiness never decreases by being shared.
There are no traffic jams along the extra mile.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If you want to lift yourself up, lift up someone else.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.
Kind words can be short and easy to speak, but their echoes are truly endless.
Do what you do so well that they will want to see it again and bring their friends.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
There is only one boss. The customer.
What are you doing for others?
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Unless you have 100% customer satisfaction, you must improve.
Customer service shouldn't just be A department, it should be the entire company.
Nobody cares how much you know, until they know how much you care.
It is not fair to ask of others what you are not willing to do yourself.
Well done is better than well said.
Your most unhappy customers are your greatest source of learning.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
The best way to find yourself is to lose yourself in the service of others.
Life's most persistent and urgent question is, 'What are you doing for others?'
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