Being on par in terms of price and quality only gets you into the game. Service wins the game.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
The best way to find yourself is to lose yourself in the service of others.
Your most unhappy customers are your greatest source of learning.
Life's most persistent and urgent question is, 'What are you doing for others?'
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
It is not fair to ask of others what you are not willing to do yourself.
Nobody cares how much you know, until they know how much you care.
There are no traffic jams along the extra mile.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
If you want to lift yourself up, lift up someone else.
Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.
Kind words can be short and easy to speak, but their echoes are truly endless.
Well done is better than well said.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Profit in business comes from repeat customers
When you become detached mentally from yourself and concentrate on helping other people with their difficulties, you will be able to cope with your own more effectively. Somehow, the act of self - giving is a personal power - releasing factor.
Worry about being better; bigger will take care of itself
You only need a heart full of grace
Everybody can be great, because everybody can serve. [...] You only need a heart full of grace.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
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