The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
If you want to be creative in your company, your career, your life, all it takes is one easy step...the extra one. When you encounter a familiar plan, you just ask one question: "What ELSE could we do?"
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
If you're not serving the customer, your job is to be serving someone who is.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
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