There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Courteous treatment will make a customer a walking advertisement.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Revolve your world around the customer and more customers will revolve around you.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
If you want to be creative in your company, your career, your life, all it takes is one easy step...the extra one. When you encounter a familiar plan, you just ask one question: "What ELSE could we do?"
I don't know what your destiny will be, but one thing I know: the only ones among you who will be really happy are those who will have sought and found how to serve.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
The longer you wait, the harder it is to provide outstanding customer service.
Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots.
Always do more than is required of you.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
Service to others is the rent you pay for your room here on earth.
Coming together is a beginning; keeping together is progress; working together is success.
The complaining customer represents a huge opportunity for more business.
If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help someone else.
Your most unhappy customers are your greatest source of learning.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If you want to lift yourself up, lift up someone else.
Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.
Kind words can be short and easy to speak, but their echoes are truly endless.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
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