Service Culture Quotes - Page 5

• Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.

  Bill Vaughan

  Real, Wish, Looks

  7 Copy quote

• Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

  Ron Kaufman

  Team, Writing, Voice

  4 Copy quote

• There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

  Ron Kaufman

  Two, Way, Weakness

  4 Copy quote

• Do the right thing. It will gratify some people and astonish the rest.

  Mark Twain

  Inspirational, Funny, Motivational

  281 Copy quote

• Testimonials describe what has been, and are a promise of what is to come.

  Ron Kaufman

  Promise, Testimonial, Has Beens

  9 Copy quote

• If customers say you're just 'all right', you've not done enough, you've failed to delight.

  Ron Kaufman

  Done, Delight, Enough

  4 Copy quote

• Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

  Ron Kaufman

  Promise, Littles, Too Much

  4 Copy quote

• If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

  Ron Kaufman

  Trying, May, Impossible

  4 Copy quote

• A great leader makes what is visible in their mind, visible to all.

  Ron Kaufman

  Leader, Mind, Visible

  4 Copy quote

• Tend your own garden: savor the blossoms, trim the weeds.

  Ron Kaufman

  Weed, Garden, Culture

  4 Copy quote

• A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

  Ron Kaufman

  Race, Way, Pace

  4 Copy quote

• When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

  Ron Kaufman

  Expectations, Faster, Ability

  "Lift Me UP! Service with a Smile: World-Class Quips and Action Tips to Brighten Up Your Services!". Book by Ron Kaufman, May 14, 2005.

  9 Copy quote

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• No one ever delighted a customer by being 'good enough'.

  Ron Kaufman

  Good Enough, Be Good, Customers

  4 Copy quote

• If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

  Ron Kaufman

  Delight, Want, Customers

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  8 Copy quote

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• What you want to be defines what you become.

  Ron Kaufman

  Culture, Want, What You Want

  4 Copy quote

• Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

  Ron Kaufman

  Trying, Impossible, Achieve

  4 Copy quote

• Be the exception to the rule. It's the surest way to become exceptional.

  Ron Kaufman

  Exception To The Rule, Way, Exceptional

  4 Copy quote

• Selfless acts are a source of profound meaning for your self and your life.

  Ron Kaufman

  Self, Profound, Source

  4 Copy quote

• The shelter of excuses has a leaky roof.

  Ron Kaufman

  Shelter, Excuse, Roof

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  6 Copy quote

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• Service is the ultimate edge. Keep it sharp.

  Ron Kaufman

  Culture, Ultimate, Edges

  4 Copy quote

• The cutting edge of service is always being honed and polished.

  Ron Kaufman

  Cutting, Polished, Edges

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

  4 Copy quote

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• Never rest on past success. Create something better.

  Ron Kaufman

  Past, Something Better, Culture

  4 Copy quote

• If your customers have to ask you for it, you haven't been thinking far enough ahead.

  Ron Kaufman

  Thinking, Enough, Customers

  4 Copy quote

• The only way to go further than you've been is to take an extra step.

  Ron Kaufman

  Way, Steps, Extras

  4 Copy quote

• Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

  Ron Kaufman

  Long, Tides, Surf

  6 Copy quote