A scattered effort is a poor effort.
Making an honest mistake is acceptable. Failing to fix it is not.
Constant acts of goodness are worth far more than rare acts of greatness.
The right measure is not how many customers you've got, but how closely you hold them.
Crossing barriers can be as simple as a smile.
If you only give back what you get from other people, you're not giving as much as you can.
Preparation clears a pathway for success.
What does your product really mean to the people who buy it?
The true measure of what you put in, is what's received on the other end.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Service is the rent we pay for the privilege of living on this earth.
Procrastination is the beginning of poor performance.
Things that are obvious don't need to be talked about. Things that are missing, do.
Plans turn promises into results and dreams into realities.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Always trust people and they may let you down. Always distrust people and you have let them down.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Be the mirror in which people admire their true potential.
Are you doing only what you must or doing all you can?
If you want to interest people, make them think. If you want to inspire people, make them feel.
When your staff are 'information-rich', their information can make you rich!
Convince people and you win their minds. Inspire people and you win their hearts.
Are people being the least you expect of them, or the best they expect themselves to be?
The bottom line is a by-product of taking care of your main product - your customers.
Always do what you can do instead of worrying about what you can't.
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