Your most unhappy customers are your greatest source of learning.
Nobody cares how much you know, until they know how much you care.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Well done is better than well said.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Human beings can alter their lives by altering their attitudes of mind.
Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Excellence is an art won by training and habituation.
Nothing great was ever achieved without enthusiasm.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Do what you do so well that they will want to see it again and bring their friends.
If we don't take care of our customers, someone else will.
A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.
Good leaders must first become good servants.
There are no traffic jams along the extra mile.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
The longer you wait, the harder it is to provide outstanding customer service.
Unless you have 100% customer satisfaction, you must improve.
Every great business is built on friendship.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
There's a place in the world for any business that takes care of its customers-after the sale.
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