Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Accepting responsibility is the fulcrum point for succeeding at anything.
Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
The secret to climbing up is to put your heart into your work.
You cannot buy trust at any price. But slowly, over time, you can build it for free.
Your character holds the key to your trustworthiness.
Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.
The best way to learn how to become trustworthy is to study other trustworthy people.
Go to humorous events at comedy clubs and watch laughable movies.
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