Yesterday's home runs don't win today's games.
The winners in life think constantly in terms of I can, I will, and I am.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Someone is sitting in the shade today because someone planted a tree a long time ago.
Risk comes from not knowing what you're doing.
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
The way to get started is to quit talking and begin doing.
Many of life's failures are people who did not realize how close they were to success when they gave up.
It does not matter how slowly you go as long as you do not stop.
Put yourself in your customer's place.
If I had asked people what they wanted, they would have said faster horses.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
High expectations are the key to everything.
There are no traffic jams along the extra mile.
As we look ahead into the next century, leaders will be those who empower others.
Nothing is impossible, the word itself says 'I'm possible'!
Customer satisfaction is worthless. Customer loyalty is priceless.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
The golden rule for every business man is this: 'Put yourself in your customer's place.'
All your dreams can come true if you have the courage to pursue them.
It takes more than capital to swing business. You've got to have the A. I. D. degree to get by - Advertising, Initiative, and Dynamics.
Women have always been the strong ones of the world. The men are always seeking from women a little pillow to put their heads down on. They are always longing for the mother who held them as infants.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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