I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Our best ideas come from clerks and stockboys.
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