High expectations are the key to everything.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
We let folks know we're interested in them and that they're vital to us. cause they are.
Capital isn't scarce; vision is.
The goal as a company is to have customer service that is not just the best, but legendary.
Leaders must always put their people before themselves. If you do that, your business will take care of itself.
Individuals don't win in business, teams do.
I was asked what I thought about the recession. I thought about it and decided not to take part.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
There is only one boss. The customer...
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