Celebrate your success and find humor in your failures. Don't take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
High expectations are the key to everything.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
I had to pick myself up and get on with it, do it all over again, only even better this time.
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
The goal as a company is to have customer service that is not just the best, but legendary.
I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.
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