Bill Davidow Quotes

• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Service Culture, Waiting

  10 Copy quote

• Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

  Bill Davidow

  Educational, Expectations, Leader

  6 Copy quote

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