Being on par in terms of price and quality only gets you into the game. Service wins the game.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
If we don't take care of our customers, someone else will.
I don't want to do business with those who don't make a profit, because they can't give the best service.
Customer service shouldn't just be A department, it should be the entire company.
Your most unhappy customers are your greatest source of learning.
The longer you wait, the harder it is to provide outstanding customer service.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Customer service is not a department, it's everyone's job.
For individuals, character is destiny. For organizations, culture is destiny.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
In business, the competition will bite you if you keep running, if you stand still, they will swallow you.
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
When was the last time you did something for the first time?
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
We distinguish the excellent man from the common man by saying that the former is the one who makes great demands on himself, and the latter who makes no demands on himself.
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.
Bad excuses are worse than none.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Passion isn't always available. The committed get things done even without it.
Be the exception to the rule. It's the surest way to become exceptional.
Selfless acts are a source of profound meaning for your self and your life.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
The shelter of excuses has a leaky roof.
Always be kind in your heart, spirit and mind.
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