If we don't take care of our customers, someone else will.
I don't want to do business with those who don't make a profit, because they can't give the best service.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Your most unhappy customers are your greatest source of learning.
The longer you wait, the harder it is to provide outstanding customer service.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Customer service shouldn't just be A department, it should be the entire company.
Customer service is not a department, it's everyone's job.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
For individuals, character is destiny. For organizations, culture is destiny.
Your customers get better when you do.
Unlimited efforts can produce unlimited results.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Are you doing only what you must or doing all you can?
Be the exception to the rule. It's the surest way to become exceptional.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
What you want to be defines what you become.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Greatness is not how you feel, it's how you make others feel.
Passion isn't always available. The committed get things done even without it.
Always be kind in your heart, spirit and mind.
Life is not a solitary activity. Live well by living for others.
Meeting expectations is good. Exceeding expectations is better.
When only a little can be done, doing it becomes the greatest you can do.
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