Even a tiny step is one step closer to where you are going.
You cannot change what has already happened. You can always change the way you respond.
When the customer makes contact, he does not want a quote. He wants a commitment.
Exceeding expectations is where satisfaction ends and loyalty begins.
Quality is more than a promise, it's genuine performance.
Service is taking action to create value for someone else.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Give your customers what they want today, and help them see tomorrow.
Reaching out takes nothing more than a smile.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Are you moving forward, or just moving?
Instead of just asking 'How did I do?' ask 'How can I do more?'
Money has a fixed value. People can have unlimited value.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
If your customers are demanding, be thankful.
Be the mirror in which people admire their true potential.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Don't just talk about it, do it.
Service skills are the foundation for your success.
Be the exception to the rule. It's the surest way to become exceptional.
Selfless acts are a source of profound meaning for your self and your life.
Vision with action makes a powerful reality.
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