Even a tiny step is one step closer to where you are going.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Q: When you are already in the lead, how do you to stay ahead?
Employees are the key to your success with customers. Treat them well!
The first step to delighting your customers is being there when they need you.
Exceeding expectations is where satisfaction ends and loyalty begins.
Don't just talk about it, do it.
If your customers are demanding, be thankful.
Compromise in your arguments, not in your expectations.
The most valuable person is the one who cherishes the value in others.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Always be kind in your heart, spirit and mind.
Your promise means more than the words you use to give it.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Only a well-oiled machine runs smoothly.
You cannot change what has already happened. You can always change the way you respond.
If you haven't given them your trust, you haven't given them enough.
Procrastination is the beginning of poor performance.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
First be effective and then be efficient.
Preparation is good, but customers need results.
Make your upper limit, no limit.
Making an honest mistake is acceptable. Failing to fix it is not.
Developing great employees attracts great customers.
Are people being the least you expect of them, or the best they expect themselves to be?
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