Even a tiny step is one step closer to where you are going.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Service is taking action to create value for someone else.
What matters more? What you said you'd do, what you hoped to do, or what you did?
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Quality is more than a promise, it's genuine performance.
Be the mirror in which people admire their true potential.
You cannot change what has already happened. You can always change the way you respond.
Exceeding expectations is where satisfaction ends and loyalty begins.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Don't just talk about it, do it.
If your customers are demanding, be thankful.
Meeting expectations is good. Exceeding expectations is better.
If you're always doing what you've always done, you'll never see (or become) what you could be!
If your customers have to ask you for it, you haven't been thinking far enough ahead.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
The shelter of excuses has a leaky roof.
Let today's strong performance be your starting point for tomorrow.
Giving great service requires the right people and the right service tools.
Developing great employees attracts great customers.
Silent customers can be deadly. Encourage them to complain.
Service is the ultimate edge. Keep it sharp.
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