Even a tiny step is one step closer to where you are going.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Service is taking action to create value for someone else.
You cannot change what has already happened. You can always change the way you respond.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Exceeding expectations is where satisfaction ends and loyalty begins.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Quality is more than a promise, it's genuine performance.
Be the mirror in which people admire their true potential.
If your customers are demanding, be thankful.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Don't just talk about it, do it.
If you wait until you have to change, you may have waited too long.
When a customer asks what no one else has ever asked, pay close attention.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
When you see the need, take the action.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Making an honest mistake is acceptable. Failing to fix it is not.
The only way to go further than you've been is to take an extra step.
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