Even a tiny step is one step closer to where you are going.
You cannot change what has already happened. You can always change the way you respond.
Exceeding expectations is where satisfaction ends and loyalty begins.
When the customer makes contact, he does not want a quote. He wants a commitment.
Quality is more than a promise, it's genuine performance.
Service is taking action to create value for someone else.
What matters more? What you said you'd do, what you hoped to do, or what you did?
When something needs to be improved, take your medicine - fix it.
Give your customers what they want today, and help them see tomorrow.
Reaching out takes nothing more than a smile.
You can't always hire great service providers, but you can create them.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
If your customers are demanding, be thankful.
Are you moving forward, or just moving?
Money has a fixed value. People can have unlimited value.
Be the mirror in which people admire their true potential.
Employees are the key to your success with customers. Treat them well!
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Don't just talk about it, do it.
Are people being the least you expect of them, or the best they expect themselves to be?
Only a well-oiled machine runs smoothly.
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