Even a tiny step is one step closer to where you are going.
Every service problem is as an opportunity to show you care.
Focus not on who you are, but on what you can do for others.
Exceeding expectations is where satisfaction ends and loyalty begins.
You can't stop change. Don't let it stop you.
Giving great service requires the right people and the right service tools.
Compromise in your arguments, not in your expectations.
Service is taking action to create value for someone else.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Everything ordinary has the potential to be extraordinary.
Quality is more than a promise, it's genuine performance.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Employees are the key to your success with customers. Treat them well!
Challenge your own status quo - before someone else does.
What you did in the past is how you got to today. What you do today is how you will get to the future.
First be effective and then be efficient.
Service is the ultimate edge. Keep it sharp.
You cannot change what has already happened. You can always change the way you respond.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Never rest on past success. Create something better.
Enthusiastic service providers create enthusiastic customers.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Are you moving forward, or just moving?
When the customer makes contact, he does not want a quote. He wants a commitment.
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