Even a tiny step is one step closer to where you are going.
When the customer makes contact, he does not want a quote. He wants a commitment.
Money has a fixed value. People can have unlimited value.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Service is taking action to create value for someone else.
You cannot change what has already happened. You can always change the way you respond.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Quality is more than a promise, it's genuine performance.
Exceeding expectations is where satisfaction ends and loyalty begins.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If your customers are demanding, be thankful.
Be the mirror in which people admire their true potential.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Don't just talk about it, do it.
Create a compelling service vision. When people want to, they will.
Intelligence is useful. Energy is valuable. Integrity is essential.
You can't find what doesn't exist, but you can create it.
Are people being the least you expect of them, or the best they expect themselves to be?
Service skills are the foundation for your success.
You can't always hire great service providers, but you can create them.
Customers pay a price, but they remember the value.
Do what's right and you'll never go wrong.
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