Even a tiny step is one step closer to where you are going.
You cannot change what has already happened. You can always change the way you respond.
Exceeding expectations is where satisfaction ends and loyalty begins.
When the customer makes contact, he does not want a quote. He wants a commitment.
Reaching out takes nothing more than a smile.
Quality is more than a promise, it's genuine performance.
Service is taking action to create value for someone else.
What matters more? What you said you'd do, what you hoped to do, or what you did?
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Give your customers what they want today, and help them see tomorrow.
Instead of just asking 'How did I do?' ask 'How can I do more?'
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Are you moving forward, or just moving?
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Money has a fixed value. People can have unlimited value.
You can't always hire great service providers, but you can create them.
If your customers are demanding, be thankful.
Be the mirror in which people admire their true potential.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Don't just talk about it, do it.
The starting point is always now. The end is up to you.
A great leader makes what is visible in their mind, visible to all.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
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