Even a tiny step is one step closer to where you are going.
When the customer makes contact, he does not want a quote. He wants a commitment.
You cannot change what has already happened. You can always change the way you respond.
Give your customers what they want today, and help them see tomorrow.
Quality is more than a promise, it's genuine performance.
Exceeding expectations is where satisfaction ends and loyalty begins.
Service is taking action to create value for someone else.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Reaching out takes nothing more than a smile.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Are you moving forward, or just moving?
Instead of just asking 'How did I do?' ask 'How can I do more?'
Money has a fixed value. People can have unlimited value.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
If your customers are demanding, be thankful.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Be the mirror in which people admire their true potential.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Don't just talk about it, do it.
Good customers want good quality service. Great customers want it even more.
You do more for yourself when you forget yourself.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Challenge your own status quo - before someone else does.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends