Even a tiny step is one step closer to where you are going.
Be the mirror in which people admire their true potential.
Service is taking action to create value for someone else.
What matters more? What you said you'd do, what you hoped to do, or what you did?
You cannot change what has already happened. You can always change the way you respond.
Exceeding expectations is where satisfaction ends and loyalty begins.
Q: When you are already in the lead, how do you to stay ahead?
Employees are the key to your success with customers. Treat them well!
The first step to delighting your customers is being there when they need you.
Don't just talk about it, do it.
If your customers are demanding, be thankful.
Every service problem is as an opportunity to show you care.
Enjoy your work so that others may enjoy the results.
The true measure of what you put in, is what's received on the other end.
What does your product really mean to the people who buy it?
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Preparation clears a pathway for success.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
How much good can you do today? How much love can you give? How much care and kind attention?
When you see the need, take the action.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Only a well-oiled machine runs smoothly.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Are you doing only what you must or doing all you can?
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