Even a tiny step is one step closer to where you are going.
Service is taking action to create value for someone else.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Quality is more than a promise, it's genuine performance.
Be the mirror in which people admire their true potential.
You cannot change what has already happened. You can always change the way you respond.
Exceeding expectations is where satisfaction ends and loyalty begins.
Q: When you are already in the lead, how do you to stay ahead?
The first step to delighting your customers is being there when they need you.
Employees are the key to your success with customers. Treat them well!
Don't just talk about it, do it.
If your customers are demanding, be thankful.
Vision with action makes a powerful reality.
The only way to go further than you've been is to take an extra step.
Giving great service requires the right people and the right service tools.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
You can't stop change. Don't let it stop you.
When a customer asks what no one else has ever asked, pay close attention.
If you wait until you have to change, you may have waited too long.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Making an honest mistake is acceptable. Failing to fix it is not.
Developing great employees attracts great customers.
Focus not on who you are, but on what you can do for others.
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