If you wait until you have to change, you may have waited too long.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Your approval gives others the confidence to serve, to learn, to try.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
To see like a customer, be like a customer.
Quality is a choice. Choose to make it better.
Customers pay a price, but they remember the value.
You can't find what doesn't exist, but you can create it.
Selfless acts are a source of profound meaning for your self and your life.
The shelter of excuses has a leaky roof.
Meeting expectations is good. Exceeding expectations is better.
Testimonials describe what has been, and are a promise of what is to come.
Making an honest mistake is acceptable. Failing to fix it is not.
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