Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
Success is a lousy teacher. It seduces smart people into thinking they can't lose.
It's fine to celebrate success but it is more important to heed the lessons of failure.
Someone is sitting in the shade today because someone planted a tree a long time ago.
Innovation distinguishes between a leader and a follower.
Don't be intimidated by what you don't know. That can be your greatest strength and ensure that you do things differently from everyone else.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Don't limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.
Your most unhappy customers are your greatest source of learning.
The only way to be truly satisfied is to do what you believe is great work
If you see a snake, just kill it - don't appoint a committee on snakes.
If you haven't found it yet, keep looking.
The key to successful leadership today is influence, not authority.
The difference between successful people and others is how long they spend time feeling sorry for themselves.
Don't be intimidated by what you don't know.
If you're going to be thinking anyway, think big!
Ensure that you do things differently from everyone else
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.
You are indebted to life until you help some less fortunate person, just as you were helped.
Make every detail perfect and limit the number of details to perfect.
The function of leadership is to produce more leaders, not more followers.
My parents ingrained in me early on that the perfect score is always something to strive for. I want to win and I want to succeed no matter what.
The art of leadership is saying no, not saying yes. It is very easy to say yes.
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