It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
It is not necessary to change. Survival is not mandatory.
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
The conventional definition of management is getting work done through people, but real management is developing people through work.
Never attempt to teach a pig to sing; it wastes your time and annoys the pig.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
Whosoever desires constant success must change his conduct with the times.
Focus on a few key objectives ... I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light. So I'm really in the business of being the gatekeeper and the transmitter of ideas.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Good leadership consists of showing average people how to do the work of superior people.
The complaining customer represents a huge opportunity for more business.
Quality is never an accident. It is always the result of intelligent effort.
You can't depend on your eyes when your imagination is out of focus.
In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
If I had asked people what they wanted, they would have said faster horses.
Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.
A business that makes nothing but money is a poor business.
The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
A business has to be involving, it has to be fun, and it has to exercise your creative instincts.
If you always do what you did, you'll always get what you got.
Automation applied to an inefficient operation will magnify the inefficiency.
If you can dream it, you can do it.
If at first you don't succeed, try management.
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