Capital isn't scarce; vision is.
There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.
Appreciate everything your associates do for the business.
If I had to single out one element in my life that has made a difference for me, it would be a passion to compete.
Celebrate your successes. Find some humor in your failures.
Commit to your business. Believe in it more than anybody else.
Don't get so stuck in your ways that you can't change.
Do it. Try it. Fix it.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Most everything I've done I've copied from somebody else.
Focus on something the customer wants, and then deliver it.
You can learn from everybody.
...You can make a positive out of most any negative if you work at it hard enough.
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.
Lose your smile and lose your customers.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.
I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.
Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.
When all else fails, put on a costume and sing a silly song.
I was asked what I thought about the recession. I thought about it and decided not to take part.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
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