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Colleen Barrett quote: We’re in the Customer Service business—we just happen to provide...
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  • We’re in the Customer Service business—we just happen to provide airline transportation.

    Colleen Barrett
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    Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar (2012). “Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection)”, p.89, FT Press
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We’re in the Customer Service business—we just happen to provide airline transportation. - Colleen Barrett
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