The key to successful leadership today is influence, not authority.
Success is a lousy teacher. It seduces smart people into thinking they can't lose.
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.
As we look ahead into the next century, leaders will be those who empower others.
Failure is not the opposite of success; it's part of success.
Effort and courage are not enough without purpose and direction.
Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
Your time is limited, so don't waste it living someone else's life.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Your most unhappy customers are your greatest source of learning.
It's fine to celebrate success but it is more important to heed the lessons of failure.
Innovation distinguishes between a leader and a follower.
Risk comes from not knowing what you're doing.
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
Someone is sitting in the shade today because someone planted a tree a long time ago.
Don't be intimidated by what you don't know. That can be your greatest strength and ensure that you do things differently from everyone else.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Don't limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.
You can go as far as your mind lets you.
If we can learn to deal with our discomfort and just relax into it we'll have a better life.
The complaining customer represents a huge opportunity for more business.
A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today. The true entrepreneur is a doer, not a dreamer.
The only way to be truly satisfied is to do what you believe is great work
Make every detail perfect and limit the number of details to perfect.
If you think you can't, you're right.
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