A sound man is good at salvage, at seeing nothing is lost
It's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last
Business is the force of change. Business is essential to solving the climate crisis, because this is what business is best at: innovating, changing, addressing risks, searching for opportunities. There is no more vital task
Those who manage their way into a crisis are not necessarily the right people to manage their way out of a crisis
I do not believe you can do today's job with yesterday's methods and be in business tomorrow
I'm a great believer in the Arsene Wenger school of management - which is, you don't worry about the opposition, you just get your own act together.
Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity
The most successful scientists in the history of the world are those who posed the right questions
The top two ways to destroy success are greed and impatience
Having colleagues nearby, whether at the beach or in a crypt, means the ideas are always flowing
Strong leaders understand that action cures indecision
Yelling is a form of publishing
Data is great, but strategy is better
...how engaged are your employees right now? You may consider such a question impossible to answer, but the truth is, you need to know this if you want a more profitable, ethical organization, as everyone must share the same values to make the changes genuine
As a manager the important thing is not what happens when you are there, but what happens when you are not there
Be generous with the credit for your achievements. The more other people feel that they are gaining from your success, the more they will continue to help and others will want to join in
Thirty years ago, about 80% of a company's assets resided in its plant and equipment, with 20% in the knowledge of its people. Today, the reverse is true. The knowledge of our staff is our principal asset
Being satisfied with the status quo means you are not making progress
It's better to ask the right questions than accept the status quo
Few people do business well, who do nothing else.
A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.
Businesses that grow by development and improvement do not die. But when a business ceases to be creative, when it believes it has reached perfection and needs to do nothing but produce no improvement, no development, it is done
It's the behaviour of your company and its people that form your reputation, and your reputation is your brand
We spend most of our lives working. So why do so few people have a good time doing it?
Inspirational leadership connects to a highly motivated workforce which, in turn, means inspirational results
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