The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Customer complaints are the schoolbooks from which we learn.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Worry about being better; bigger will take care of itself
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Be The Peace You Wish To See In The World!
If you want to be creative in your company, your career, your life, all it takes is one easy step...the extra one. When you encounter a familiar plan, you just ask one question: "What ELSE could we do?"
There is no use whatsoever in trying to help people who do not help themselves.
Revolve your world around the customer and more customers will revolve around you.
Good leaders must first become good servants.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Customer satisfaction is worthless. Customer loyalty is priceless.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Courteous treatment will make a customer a walking advertisement.
Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Profit in business comes from repeat customers
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
If you don't genuinely like your customers, chances are they won't buy.
Risk more than others think safe.
If you want happiness for a year, inherit a fortune. If you want happiness for a lifetime, help someone else.
When you become detached mentally from yourself and concentrate on helping other people with their difficulties, you will be able to cope with your own more effectively. Somehow, the act of self - giving is a personal power - releasing factor.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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