Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.
When you face a problem, solve it then and there if you have the facts necessary to make a decision. Don't keep putting off decisions.
Ask questions instead of giving direct orders.
Give the other person a fine reputation to live up to.
The trouble with most of us is that we keep our eyes closed to opportunities that thrust themselves at us; and rare is the man who searches for his opportunity or sees one even when he stumbles over it.
I deal with the obvious. I present, reiterate, and glorify the obvious - because the obvious is what people need to be told.
If we speak poorly about that which we do well... people will assume we perform poorly!
We can't win friends with a scowling face and an upbraiding voice.
Actions speak louder than words, and a smile says, ‘I like you. You make me happy. I am glad to see you.
By all means take thought for the tomorrow, yes, careful thought and planning and preparation. But have no anxiety.
This is a hurried age we're living in. If you've got anything to say, say it quickly, get to the point and stop, and give the other man a chance to talk.
If you want to be enthusiastic, act enthusiastic.
Let's fill our minds with thoughts of peace, courage, health, and hope, for "our life is what our thoughts make it."
Do the very best you can.
People like people who help them like themselves.
Put a 'stop-loss' order on your worries. Decide just how much anxiety a thing may be worth- and refuse to give it any more.
Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other man's good points. Then forget flattery. Give honest, sincere appreciation. Be hearty in your approbation and lavish in your praise, and people will cherish your words and treasure them and repeat them over a lifetime - repeat them years after you have forgotten them.
Much of the best work of the world has been done against seeming impossibilities.
arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.
It isn’t what you have or who you are or where you are or what you’re doing that makes you happy or unhappy. It’s what you think of it. Two people may in the same place doing the same thing, and yet one may be miserable and the other happy. Why? Because of a different mental attitude.
Applause is a receipt, not a bill.
So if you aspire to be a good conversationali st, be an attentive listener.
Most of us have far more courage than we ever dreamed we possessed.
Live an active life among people who are doing worthwhile things, keep eyes and ears and mind and heart open to absorb truth, and then tell of the things you know, as if you know them. The world will listen, for the world loves nothing so much as real life.
Whenever Roosevelt (Theodore) expected a visitor, he sat up late the night before, reading up on the subject in which he knew his guest was particularly interested. For Roosevelt knew, all the leaders royal road to a person's heart is to talk about the things he or she treasures most.
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