If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Don't wait. The time will never be just right.
Management by objective works - if you know the objectives. Ninety percent of the time you don't.
People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.
Most of what we call management consists of making it difficult for people to get their work done.
Your most unhappy customers are your greatest source of learning.
Management is doing things right; leadership is doing the right things.
There is nothing so useless as doing efficiently that which should not be done at all.
To improve is to change; to be perfect is to change often.
It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
The best way to predict the future is to study the past, or prognosticate.
Management is nothing more than motivating other people.
If everyone is thinking alike, then somebody isn't thinking.
If you think you can't, you're right.
Even if you're on the right track, you'll get run over if you just sit there.
Commercialism is doing well that which should not be done at all.
The best way to predict the future is to invent it.
The best way to predict the future is to create it.
If you can dream it, you can achieve it.
In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.
The complaining customer represents a huge opportunity for more business.
Focus on a few key objectives ... I only have three things to do. I have to choose the right people, allocate the right number of dollars, and transmit ideas from one division to another with the speed of light. So I'm really in the business of being the gatekeeper and the transmitter of ideas.
The conventional definition of management is getting work done through people, but real management is developing people through work.
Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.
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