Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.
For individuals, character is destiny. For organizations, culture is destiny.
The Humane Society of the United States works with local Humane Societies across the country. We don't control every local Humane Society in this nation. These organizations strive to the greatest degree to provide homes for animals and to encourage adoption, to spay and neuter animals. And if a decision is made to euthanize, it is a failure of society, not the local organizations who are striving to do their best.
The fundamental keys to the culture of any organization can only be achieved when everyone is on the same page.
The more we walk the path first while becoming last and least in our organizations, the more we become like the Alpha and Omega whom we long to serve.
The official name of the project is 'Jewish Museum' but I have named it 'Between the Lines' because for me it is about two lines of thinking, organization and relationship. One is a straight line, but broken into many fragments, the other is a tortuous line, but continuing indefinitely.
I don't necessarily have to like my players and associates but as their leader I must love them. Love is loyalty, love is teamwork, love respects the dignity of the individual. This is the strength of any organization.
Leadership happens at every level of the organization and no one can shirk from this responsibility.
If I were running a company today, I would have one priority above all others: to acquire as many of the best people as I could. I'd put off everything else to fill my bus. Because things are going to come back. My flywheel is going to start to turn. And the single biggest constraint on the success of my organization is the ability to get and to hang on to enough of the right people.
Our attitude has always been that if you hire good people and provide good wages and good jobs and more than that - if you provide careers - that good things will happen to your company. I think we can say that that has been proved by the quality of people that we have and how they have built our organization.
People are not "things" to be manipulated, labeled, boxed, bought, and sold. Above all else, they are not "human resources." They are entire human beings, containing the whole of the evolving universe, limitless until we start limiting them. We must examine the concept of leading and following with new eyes. We must examine the concept of superior and subordinate with increasing skepticism. We must examine the concept of management and labor with new beliefs. And we must examine the nature of organizations that demand such distinctions with an entirely different consciousness.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control. So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
The ultimate compliment a customer can make to an organization about one of its marketing people is: "I'm not sure whether your sales rep works for me or for you."
A business leader has to keep their organization focused on the mission. That sounds easy, but it can be tremendously challenging in today's competitive and ever-changing business environment. A leader also has to motivate potential partners to join.
Over time, is it easier or harder to sustain your influence within your organization? With charisma alone, influence becomes increasingly more difficult to sustain. With character, as time passes, influence builds and requires less work to sustain.
Every relationship in your organization will affect you one way or another. Those who do not increase you will inevitably decrease you.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
The Organization of American States couldn't pour piss out of a boot if the instructions were written on the heel.
There's no correlation between how good your idea is and how likely your organization will be to embrace it.
No organization ever created an innovation. People innovate, not companies.
Great organizations demand a high level of commitment by the people involved. Eliminate politics, by giving everybody the same message. Keep a flat organization in which all issues are discussed openly. Empower teams to do their own things.
Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.
Supporting customers through multiple channels is no longer an option for financial services organizations; it's a necessity.
Peter's Principle: In an organization, each person rises to the level of his own incompetence.
I've never found an important decision made by a great organization that was made at a point of unanimity. Significant decisions carry risks and inevitably some will oppose it. In these settings, the great legislative leader must be artful in handling uncomfortable decisions, and this requires rigor.
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