Don't wait until people do things exactly right before you praise them.
The best way to develop responsibility in people is to give them responsibility.
One of the deepest principles of life and leadership: it's not about you.
People who feel good about themselves produce good results.
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
Real communication happens when people feel safe.
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
If you want your people to be responsible, be responsive to their needs.
The only job security you have today os your commitment to continuous personal improvement.
The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.
Take what you do seriously, but yourself lightly
You have the power to help people become winners.
People don't mind being challenged to do better if they know the request is coming from a caring heart
Before something can become a habit it must first be practiced as a discipline.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
Catching people doing things right is a powerful management concept.
Feedback is the breakfast of champions.
Successful organizations have one common central focus: Customers.
If you don't seek perfection, you can never reach excellence.
Business is like tennis. Those who serve well win.
When you're committed to something, you accept no excuses, only results.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
If becoming a high performing organization is the destination, leadership is the engine.
[Marriage is] like signing a 356-page contract without knowing what's in it.
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