We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.
Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.
There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.
Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
It's harder to be kind than clever
There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.
I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.
It’s very important for entrepreneurs to be realistic. So if you believe on that first day while you’re writing the business plan that there’s a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.
You don't want to negotiate the price of simple things you buy every day.
If you're truly obsessed over customers, it'll cover a lot of errors.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices.
If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.
I never worked on the school newspaper.
I'm skeptical of any mission that has advertisers at its centerpiece.
I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.
There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
"I love my life. I love being an inventor."
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