If you're long-term oriented, customer interests and shareholder interests are aligned.
Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.
Lowering prices is easy. Being able to afford to lower prices is hard.
If you're going to invest in an Internet stock, you must be a long-term investor.
Every new thing creates two new questions and two new opportunities.
I like to be counted on.
The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”
For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
Your margin is my opportunity.
You don't choose your passions; your passions choose you.
Your brand is formed primarily, not by what your company says about itself, but what the company does.
The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.
I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.
We change our tools and then our tools change us.
The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.
We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.
The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.
Word of mouth is very powerful.
We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.
Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.
Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.
What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.
"I love my life. I love being an inventor."
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