Cleverness is a gift, kindness is a choice.
Read the Declaration of Independence to your children as a tradition every Fourth of July. Make sure they understand why the word "pursuit" precedes the word "happiness."
Mediocre theoretical physicists make no progress. They spend all their time understanding other people's progress.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
My grandfather taught me that it is harder to be kind than it is to be clever.
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
If you're long-term oriented, customer interests and shareholder interests are aligned.
Every new thing creates two new questions and two new opportunities.
Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.
Lowering prices is easy. Being able to afford to lower prices is hard.
If you're going to invest in an Internet stock, you must be a long-term investor.
The framework I found which made the decision incredibly easy was what I called — which only a nerd would call — a “regret minimization framework.” So, I wanted to project myself forward to age 80 and say, “Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”
You don't choose your passions; your passions choose you.
Your brand is formed primarily, not by what your company says about itself, but what the company does.
I like to be counted on.
We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.
For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!
The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That's approaching evil.
We change our tools and then our tools change us.
Your margin is my opportunity.
You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.
The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.
Word of mouth is very powerful.
"I love my life. I love being an inventor."
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