The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
I’d rather interview 50 people and not hire anyone than hire the wrong person.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
People loved their horses, too. But you don't keep riding your horse to work just because you love it.
In the end, we are our choices.
The people who are right a lot often change their minds.
Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.
Failure comes part and parcel with invention. It’s not optional.
When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.
It's not an experiment if you know it's going to work.
If you want to be inventive, you have to be willing to fail.
Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.
If you only do things where you know the answer in advance, your company goes away.
One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
My view is there's no bad time to innovate.
A company shouldn't get addicted to being shiny, because shiny doesn't last.
Teachers, who are really good create that environment where you can be very satisfied by the process of learning. If you do something and you find it a very satisfying experience then you want to do more of it. The great teachers somehow convey in their very attitude and their words and their actions and everything they do that this is an important thing you're learning. You end up wanting to do more of it and more of it and more of it. That's a real talent some people have to convey the importance of that and to reflect it back to the students.
The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.
I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.
Advertising is the price you pay for unremakable thinking.
Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.
We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
Our premise is there are going to be a lot of winners. It's not winner take all. Other people do not have to lose for us to win.
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
"I love my life. I love being an inventor."
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends
or simply: