If you do what you've always done, you'll get what you've always gotten.
Distracted from distraction by distraction
Finding new ways, more clever ways to interrupt people doesn't work.
Social media is not about the exploitation of technology but service to community.
I'm a person who gets better with practice. Getting older is awesome - because you get more practice.
Social media doesn’t create negativity, it uncovers it.
The way things happen on social media is so abusive and everyone needs to take personal responsibility for what they write and not allowing this misinterpretation and shaming culture on social media to persist.
A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.
We don't have a choice on whether we DO social media, the question is how well we do it.
The amount of gender violence that I experience is absolutely extraordinary. And a significant part of my day today will be spent filing police reports at home about gender violence that's directed at me in social media.
I think as a parent if you don't understand the perils of social media and what it does to kids, you're neglectful because it's probably the biggest polluter in a child's mind.
Social media is the democratization of information, transforming people from content readers into publishers. It is the shift from a broadcast mechanism, one-to-many, to a many-to-many model, rooted in conversations between authors, people and peers.
The goal of social media is to turn customers into a volunteer marketing army
Smart marketing is about help not hype.
The most successful marketer becomes part of the lives of their followers. They follow back. They wish happy birthday. They handle problems their customers have with products or service. They grow their businesses and brands by involving themselves in their own communities.
Find your spirit, and no challenge will keep you from achieving your goals.
At Twitter, mobile is in our DNA ... For us, it's all about mobile, and it always has been.
People align with movements they can believe in, and it is the human, intellectual, and financial investment in genuine content that defines experiences.
Social media isn't the end-all-be-all, but it offers marketers unparalleled opportunity to participate in relevant ways. It also provides a launchpad for other marketing tactics. Social media is not an island. It's a high-power engine on the larger marketing ship.
Legendary service is one of the criteria that sets one company apart from its competitors. It's the mark of a truly authentic company - you just can't fake caring!
Social media changes the relationship between companies and customers from master and servant, to peer to peer.
Conversations among the members of your marketplace happen whether you like it or not. Good marketing encourages the right sort of conversations.
Saying hello doesn't have an ROI. It's about building relationships.
How dare you settle for less when the world has made it so easy for you to be remarkable?
Privacy is dead, and social media holds the smoking gun.
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