I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.
You know, we love stories and we love narrative; we love to get lost in an author's world.
It is very difficult to get people to focus on the most important things when you're in boom times.
I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.
The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.
You cannot make a business case that you should be who you are not
Ebooks had to happen.
Cultures, for better or worse, are very stable.
You're not going to make Hemingway better by adding animations.
Our garage was basically science fair central.
What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.
I'm going to go do this crazy thing. I'm going to start this company selling books online.
I don't know about you, but most of my exchanges with cashiers are not that meaningful.
For people who are readers, reading is important to them.
I'm skeptical that the novel will be 're-invented.'
Cultures aren’t so much planned as they evolve from that early set of people.
... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're going to have an allergic reaction to this company. You probably won't stay. If you do try and stay, but can't adapt to the culture then it will reject you like a virus from a healthy immune system.
We are at the 1908 Hurley washing machine stage with the Internet.
Will you be clever at the expense of others, or will you be kind?
My own view is that every company requires a long-term view.
Part of company culture is path-dependent. It’s the lessons you learn along the way.
People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.
Not the outcome any of us wanted.
Strip malls are history.
Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
"I love my life. I love being an inventor."
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