If you're just going to meet consumer or clients' demands, you might as well be a plumber - the work will be more frequently available.
Start finding future clients before you have anything to sell them. Get to know these people as friends, not potential customers.
The publicists are the gatekeepers, and they wield a lot of power. They're the ones giving you access to their clients.
The most dangerous thing that can happen to us, I think, is to permit a feeling to develop that any client is a problem. I have always taken the attitude that no account is a 'problem account' but that all accounts have important problems attached to them - that you can waste more time and burn up more nervous energy by fighting a problem than by taking a positive attitude and solving it. It sure gives you a nice, warm glow when you do.
Every year in consulting is like three years in the corporate world because you have multiple clients, multiple issues - you grow so much.
My main reason for adopting literature as a profession was that, as the author is never seen by his clients, he need not dress respectably.
Divorce lawyers stoke anger and fear in their clients, knowing that as long as the conflicts remain unresolved the revenue stream will keep flowing.
I rarely agree with what clients ask me to do.
They enjoy giving form to ideas. If designers were made of ideas, they'd be their own clients.
Would I employ you if you were obese? No I would not. You would give the wrong impression to the clients of my business. I need people to look energetic, professional and efficient. If you are obese you look lazy.
Paying people a fair wage is a sign of respect and acknowledgement of the value of people's contributions to the business. When people are treated fairly and with respect, they will provide unparalleled levels of support and commitment inside the business, and to clients and customers. Everyone is more successful when people are paid a living wage.
O Mother of God! If I place my confidence in thee, I shall be saved; if I am under thy protection, I have nothing to fear; for the fact of being thy client is a possession of a certainty of salvation which God grants only to those whom He intends to save.
The servants of Mary are as sure of getting to Paradise as though they were already there. Who are they who are saved and who reign in Heaven? Surely those for whom the Queen of Mercy intercedes ... The clients of Mary will necessarily be saved.
Angels constantly guard the clients of this Blessed Virgin from the assaults of Hell.
I am my clients. I am defined by who I do business with.
Time and again-from the collapse of the Soviet Union to the events of 9/11 to the onset of the Arab Spring-events have caught the experts, whether in government or on the outside, completely by surprise. Business owners with comparable performance records go bust. Brokers lose their clients. Physicians get sued for malpractice. Yet think-tankers and policy wonks continue to opine, never pausing to reflect on-or apologize for-their spotty records.
The child welfare system - devised and run by liberal social workers, psychologists, and judges. . .Treats incompetent or abusive parents as its clients, and only secondarily considers the needs and well-being of the children involved.
As value investors, our business is to buy bargains that financial market theory says do not exist. We've delivered great returns to our clients for a quarter century-a dollar invested at inception in our largest fund is now worth over 94 dollars, a 20% net compound return. We have achieved this not by incurring high risk as financial theory would suggest, but by deliberately avoiding or hedging the risks that we identified.
The pure administration of Graham-and-Doddery really needs a long-term lock-up like Warren Buffett has, or it will have occasional quite dreadful client problems.
When you buy bargains and they become better bargains, it is easy to start to question yourself, which can impair your judgement. Real or imagined concerns about client redemptions, employee defections can greatly influence behavior away from rational.
I talked to one accountant, a very nice fellow who I would have been glad to have his family marry into mine. He said, "What these other accounting firms have done is very unethical. The [tax avoidance scheme] works best if it's not found out [by the IRS], so we only give it to our best clients, not the rest, so it's unlikely to be discovered. So my firm is better than the others." [Laughter] I'm not kidding. And he was a perfectly nice man. People just follow the crowd...Their mind just drifts off in a ghastly way.
You'll better understand the evil when top audit firms started selling fraudulent tax shelters when I tell you that one told me that they're better [than the others] because they only sold [the schemes] to their top-20 clients, so no-one would notice.
You just work really hard and scrutinize. What is it called in politics? "Opposition research"? You want to do the detective work on your client so to speak before your opponent can dig it up. We're vetting everything thoroughly.
Having clients with a long-term orientation is crucial. Nothing else is as important to the success of an investment firm.
At the worst possible moment, when your fund is down because cheap things have gotten cheaper, you need to have capital, to have clients who will actually love the phone call and-most of the time, if not all the time-add, rather than subtract, capital.
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