The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Highly engaged employees make the customer experience. Disengaged employees break it.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don't have the first, the other two will kill you.
You manage things, you lead people. We went overboard on management and forgot about leadership. It might help if we ran the MBAs out of Washington.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
There is only one boss. The customer.
Are you bored with life? Then throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
The price of success is hard work, dedication to the job at hand
Talent wins games, but teamwork and intelligence wins championships.
When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
To win in the marketplace you must first win in the workplace.
Always treat your employees exactly as you want them to treat your best customers.
On what high-performing companies should be striving to create: A great place for great people to do great work.
Opportunity is missed by most people because it is dressed in overalls and looks like work.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
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