If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Formal education will make you a living; self-education will make you a fortune.
The only way to be truly satisfied is to do what you believe is great work
High expectations are the key to everything.
Don't be afraid to give up the good to go for the great.
To win without risk is to triumph without glory.
Failure defeats losers, failure inspires winners.
It is always the start that requires the greatest effort.
When you innovate, you've got to be prepared for everyone telling you you're nuts.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
As we look ahead into the next century, leaders will be those who empower others.
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
The harder the conflict, the more glorious the triumph.
Only when the tide goes out do you discover who's been swimming naked.
I think that we can all learn from what smart companies are doing. My objective is to demonstrate what's possible, even during tough economic times. This is a period of great business dislocation, but that means it's also the time to try new things. This will be a challenge for existing companies. But the behaviors of smart companies can be learned.
Enthusiasm is the parent of enterprise. Search and you will find that at the base and birth of every great business organization was an enthusiast, someone consumed with earnestness of purpose, with confidence in their powers, with faith in the worthwhileness of their endeavors.
The great business of man is to improve his mind, and govern his manners; all other projects and pursuits, whether in our power to compass or not, are only amusements.
Every great business leader I've ever met, in addition to being very smart, very driven, they have this, 'Why not me? Screw it, I deserve it, let's go.' And if you don't have that, you can't achieve greatness.
Objectives can be compared to a compass bearing by which a ship navigates. A compass bearing is firm, but in actual navigation, a ship may veer off its course for many miles. Without a compass bearing, a ship would neither find its port nor be able to estimate the time required to get there.
With the level of uncertainty we see today, more people are asking, how can you develop a strategy in a world that keeps changing so fast? They are afraid that a set of rigid principles will hinder their ability to react quickly. I argue that it is precisely at such times that you need a strategy.
We need to be clear when we venerate entrepreneurs what we are venerating.They are not moral leaders. If they were moral leaders, they wouldn't be great businessmen.
The death of any man aged 56 is very sad for his widow and family. And no one would deny that Steve Jobs was a brilliant and highly innovative technician, with great business flair and marketing ability.
Good tactics can save even the worst strategy. Bad tactics will destroy even the best strategy.
Employee of the month is a good example of how somebody can be both a winner and a loser at the same time.
Gradually, they learned that politics is fundamentally a great business, a struggling and a haggling for advantages, over whose lap collects the most rewards cast by the legislation-machine.
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