When the conduct of men is designed to be influenced, persuasion, kind, unassuming persuasion, should ever be adopted. It is an old and a true maxim, that 'a drop of honey catches more flies than a gallon of gall.'
Less isn't more; just enough is more.
Those who turn good organizations into great organizations are motivated by a deep creative urge and an inner compulsion for sheer unadulterated excellence for its own sake.
Purpose is what gives life meaning.
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
A principle is a principle and in no case can it be watered down because of our incapacity to live it in practice. We have to strive to achieve it, and the striving should be conscious, deliberate and hard.
I think that failure is just as important as success. In a way, failure is a kind of success if you can look at it in the right way, if you can accept it and enjoy it in the right way.
All you need to do is know who you are.
Go to the people. Learn from them. Live with them. Start with what they know. Build with what they have. The best of leaders when the job is done, when the task is accomplished, the people will say we have done it ourselves.
Don't list to those who say YOU CAN'T. Listen to the voice inside yourself that says, I CAN.
The right man is the one who seizes the moment.
History will never accept difficulties as an excuse.
I think that the best training a top manager can be engaged in is management by example. I want to make sure there is no discrepancy between what we say and what we do. If you preach accountability and then promote somebody with bad results, it doesn't work. I personally believe the best training is management by example. Don't believe what I say. Believe what I do.
If you don't understand that you work for your mislabeled 'subordinates,' then you know nothing of leadership. You know only tyranny.
Leadership is the other side of the coin of loneliness, and he who is a leader must always act alone. And acting alone, accept everything alone.
Character in many ways is everything in leadership. It is made up of many things, but I would say character is really integrity. When you delegate something to a subordinate, for example, it is absolutely your responsibility, and he must understand this. You as a leader must take complete responsibility for what the subordinate does. I once said, as a sort of wisecrack, that leadership consists of nothing but taking responsibility for everything that goes wrong and giving your subordinates credit for everything that goes well.
Vivacity, leadership, must be had, and we are not allowed to be nice in choosing. We must fetch the pump with dirty water, if clean cannot be had.
The leader personifies the certitude of the creed and the defiance and grandeur of power. He articulates and justifies the resentment damned up in the souls of the frustrated. He kindles the vision of a breath-taking future so as to justify the sacrifice of a transitory present. He stages a world of make-believe so indispensable for the realization of self-sacrifice and united action.
Superior leaders get things done with very little motion. They impart instruction not through many words, but through a few deeds. They keep informed about everything but interfere hardly at all. They are catalysts, and though things would not get done as well if they were not there, when they succeed they take no credit. And, because they take no credit, credit never leaves them.
What is defeat? Nothing but education, nothing but the first step to something better.
People who know what they want and why they want it, and have the skills to communicate that to others in a way that gains support
Leadership must first and foremost meet the needs of others.
The effective executive knows that it is easier to raise the performance of one leader than it is to raise the performance of a whole mass. She therefore makes sure she puts into the leadership position, into the standard-setting, the performance-making position the person who has the strength to do the outstanding pacesetting job. This always requires focus on the one strength of a person and dismissal of weaknesses as irrelevant unless they hamper the full deployment of the available strength.
The past doesn't equal the future. All great leaders, all people who have achieved in any area of life, know the power of continuously pursuing their vision, even if all the details of how to achieve it aren't yet available
There is only one thing worse than training employees and losing them, and that's not training them and keeping them
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