Android is a major step towards an ethical, user-controlled, free-software portable phone, but there is a long way to go.
I'm not a marijuana user, so I always feel kind of fraudulent. I applaud this, I do recreational drugs, but marijuana's never one of those. People think because I talk about drugs, that I smoke pot. But I don't.
Everything has a personality: everything sends an emotional signal. Even where this was not the intention of the designer, the people who view the website infer personalities and experience emotions. Bad websites have horrible personalities and instill horrid emotional states in their users, usually unwittingly. We need to design things-products, websites, services-to convey whatever personality and emotions are desired.
Too many companies believe that all they must do is provide a 'neat' technology or some 'cool' product or, sometimes, just good, solid engineering. Nope. All of those are desirable (and solid engineering is a must), but there is much more to a successful product than that: understanding how the product is to be used, design, engineering, positioning, marketing, branding-all matter. It requires designing the Total User Experience.
I think a successful company is one where everybody owns the same mission. Out of necessity, we divide ourselves up into discipline groups. But the goal when you are actually doing the work is to somehow forget what discipline group you are in and come together. So in that sense, nobody should own user experience; everybody should own it.
User experience is really the whole totality. Opening the package good example. It's the total experience that matters. And that starts from when you first hear about a product experience is more based upon memory than reality. If your memory of the product is wonderful, you will excuse all sorts of incidental things.
Steve Jobs did not start started Apple as a scam. But he understood early on the power of marketing. The idea of the computer as a bicycle for the human mind - I think that was something he believed. He believed in making people comfortable with these machines, which is why he spent so much time thinking about how to design them a certain way, how to make them so user-friendly and interactive, and why he spent so much time studying the Zeitgeist.
I am not on tumblr. I can barely spell tumblr. However, there does seem to be someone on tumblr (who copied my reddit user name) who is apparently trying to impersonate me. I like the idea that people are pretending to be me. I spend most of my time pretending not to be me.
Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.
I wish I could tell you the recipe for figuring out who the target user is for your product and who your users should be, but... there isn't a recipe. It comes down to think really hard and use your judgement to figure out who you're really building this for.
Who would you talk to? That is the first question for almost any startup that you need to answer. Who is my user and where am I going to find them?
Users think they know what they want, but you get the horseless carriage effect where you're getting asked for a faster horse.
This is true for most new products. The majority of people you're competing with are non-users. They are people who have never used your service before. And what they say is actually the most important. What they say is the thing that blocks you from expanding the size of your market with your features.
The three most dangerous things in the world are a programmer with a soldering iron, a hardware type with a program patch and a user with an idea.
The strategy of Tumblr is very elegant.. The atomic unit of user experience is the same as the ads.
What you have in most education software is that they're catering to the decision-maker who makes the budget allocations, and that decision-maker has a lot of check boxes. Does it do this? Check. Does it do that? Check. They could care less about the end user experience.
Every major communication tool on the Internet has spam and abuse problems. All email services, blogging services and social networks have to dedicate a significant amount of resources and time to fighting abuse and protecting their users.
For the past seventeen years I have been experimenting with lager. I am a lager user and one drug leads to another. If you do lager, as night follows day, you'll end up doing Kentucky Fried Chicken.
This 'users are idiots, and are confused by functionality' mentality of Gnome is a disease. If you think your users are idiots, only idiots will use it.
I began to study marijuana in 1967... I had not yet learned that there is something very special about illicit drugs. If they don't always make the drug user behave irrationally, they certainly cause many non-users to behave that way.
I consider that the Golden Rule requires that if I like a program I must share it with other people who like it. Software sellers want to divide the users and conquer them, making each user agree not to share with others. I refuse to break solidarity with other users in this way.
Tools may limit the user, but the utility of tools is limited by the skill of the user.
Features that offer value to a minority of users impose a cost on all users.
I am the unhappiest WordPress user in the world, I think it sucks.
A good many of the special words of business seem designed more to express the user's dreams than to express a precise meaning.
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