Eventually the consumer will come to appreciate the editorial point of view of every different brand. User-generated content without editorial oversight will simply be background noise.
If a user is having a problem, it's our problem.
The most effective young Facebook users, however -- the ones who will probably be winners if Facebook turns out to be a model of the future they will inhabit as adults -- are the ones who create successful online fictions about themselves.
I was always the type of drug user that I had no moderation. When I was smoking and drinking, I was full on smoking and drinking. And I am also the type of drug user where I do smoke and drink, there's no creativity in terms of my writing process. I would just stare at the paper for hours and nothing would get done.
I never sensed really bad blood between Microsoft and Apple. A lot of Macintosh users feel badly about PCs and do have some bad feelings. I call them Macintosh bigots a little. They say, oh, no, only the Macintosh is the good one, and I don't like to be that way.
I believe in having certain releases, certain outlets. One has to indulge. If you don't indulge, you don't live -might as well be dead. I believe in indulging as a user and not as an abuser.
The missed call and call back drama between men and women deserves its own user mannual.
The system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.
I've found that it's actually more of a disability to be tall than short. I have no problem fitting into plane toilets etc, and the adaptations made for wheelchair users - such as the lowering of bank machines - work for me as well.
In the very beginning, Yelp started as a service where we really didn't think people would write reviews for fun. The whole concept of user-generated content was pretty nascent in 2004.
Even non-commercial media rely on transferring cost to users through licence fees, donations from listeners, viewers, or readers, or grants from companies and foundations that have wrestled their funds from the public in some form of earlier commercial activity.
I am firmly of the opinion that the Macintosh is Catholic and that DOS is Protestant. Indeed, the Macintosh is counterreformist and has been influenced by the methodical path of the Jesuits.... It is catechistic: the essence of revelation is dealt with via simple formulae and sumptuous icons. Everyone has a right to salvation. DOS is Protestant, or even Calvinistic. It allows free interpretation of scripture, demands difficult personal decisions, imposes a subtle hermeneutics upon the user, and takes for granted the idea that all can reach salvation.
The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.
That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.
The IT model of the enterprise has become a lot more user lead.
In a user lead model, users are bringing in their own technology... and you can build software then, around the user.
They can bring the technology in, then you can sell to the enterprise when they want to have better control, better security... you still have the same biz model as a traditional enterprise sw company, but the way to get into the company is through the end user.
The problems with conventional parking meters are myriad. Nevertheless, two advanced technologies, multispace parking meters and curb-space occupancy sensors, can make it much easier for users to pay for curb parking, and for cities to adjust prices to meet the demand.
The world is a big place. There are lots of smart people in it. Entrepreneurs are kidding themselves if they think they have any kind of monopoly on knowledge. And, sure as I'm a Macintosh user, on the same day that an entrepreneur tells this lie, the venture capitalist will have met with another company that's doing the same thing.
Once I got a guitar that was relatively user-friendly, but not super-duper easy, I really came on as a guitarist, at that point. It helped. It was a super-expensive guitar either, but something needs to steer you a bit, if you're playing an instrument that is really hard.
It is not only the juror's right, but his duty to find the verdict according to his own best understanding, judgment and conscience, though in direct opposition to the instruction of the court.
User experience is everything. It always has been, but it's undervalued and underinvested in. If you don't know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.
Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.
I believe the mobile OS market will play out very similarly to Windows and Macintosh, with Android in the role of Windows. And so if you want to be in front of the largest number of users, you need to be on Android.
Don't lose sight of user delight.
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